Service
Your business is most profitable when your lines run at optimal performance. Downtime is money wasted. Our expert service team provides onsite and advanced phone technical support and repair services for every machine we sell. Our customers consistently tell us that our commitment to prompt and efficient service is what keeps them committed to us.
Every Ross support technician receives extensive training on all Ross equipment and onsite OEM vendor training from our partners, including factory OMRON training.
Phone Support
We have a dedicated phone support team available to assist with troubleshooting your issue. Often, we can help you reach a resolution over the phone and get you up and running quickly.
Contact our technical support team
Regular business hours: 540-439-3271 Press Option 1.
Emergency, after-hours support: 540-439-6210
On Site Support
We have field service technicians stationed throughout the United States to ensure we can respond quickly to your situation. Our team is available to travel to your location when required.
Contact our technical support team to schedule onsite service
Phone:540-439-3271 Press Option 2.
Email: rossservicescheduling@rossindinc.com